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I've cleared the chargeback, made a video, taking photos of the gimbal to show its condition. I need a mailing label. I can wait 75 days. We have a fire house opening on the 7th and a community cleanup and a new business about to open. Today I was suppose to do a run through an abandoned hotel for filmmaking venue.
I won't be able to do any city events and I've missed so many already.
Please process the label so I can get this gimbal back to you.
Thank you.
CG
Wow, you still did not hear ME.
"Other iPhone SE and iPhone 5S customers didn't have problem using ProView S3. We would be glad to assist you getting it working correctly if you can provide us a video showing how you are using the gimbal."
I have stated over and over I want a refund and you still don't hear ME.
If I clear the chargeback from Indiegogo, how do I know I will get my refund? You're asking me to say "Hey, it's okay afterall" when it isn't. I do have a phone number to call on the receipt. I'll see which way Indiegogo wants me to proceed.
I will ask you one last time - Do you believe in Customer Satisfaction? I'm not see it, because you're not hearing me.
CG
The product is defective for which I will show in a video to PayPal.
But again - you have not answered the question - Are you a company that stands for CUSTOMER SATISFACTION?
You have done everything but answer this question. You skirt around it. You don't care that I'm unhappy with this defunct product. You don't stand behind your product to assure a customer is more than satisfied. Instead, you want to see if it's the fault of the individual or the fault of the product.
You are not listening to ME.
I am unhappy with this product.
I've used a gimbal before, most effectively.
And you don't CARE that I'm not satisfied and I have never dealt with a company that didn't care.
In October I purchased a video editing software with a 100% money back guarantee. I had a question, they answered it. I spoke to tech people when I had a problem, and they CARED to make sure the problem was resolved and that I was HAPPY with the product. It was very satisfying.
Your company doesn't care whether or not I'm a satisfied customer, and that's sad. Look how many times I've had to ask the question.
CG
My question was not answered - Do you believe in Customer Satisfaction?
I've seen you skirt around and around this question to do ANYTHING you can do but the one thing I ask - refund my money. No once have I heard - "We believe in 100% Customer Satisfaction Guaranteed" from this company. So, I am guessing this is not important to you.
ChuckG
I did the 4 setup procedure and the first time the gimble shook VIOLENTLY. I had to uninstall the app on my phone and start over and over again BEFORE it would even settle.
And it's not as easy as you make it out to be. Balancing the gimbal that doesn't FIT the phone takes a bit of effort. And then, making sure it was calibrated properly, so it doesn't shake. It always shakes, unlike any gimbal I've ever used.
My question was not answered - Do you believe in Customer satisfaction?
ChuckG
It shakes and behaves erratically. It will get stuck on a certain position and I have to turn it off.
On that first video, it's clear that the SE cannot be flushed against the gimbal - "a fact that was not given to me when I inquired via Facebook message." Had I known the phone would stick out away from the gimbal to get it to balance, I would have NEVER bought this gimbal in the first place.
Also, on your Facebook page, those who show their mirrored image are using a BIG PHONES.
Do you not believe in customer satisfaction? I do not want to spend another 2-3 hours calibrating this gimbal to get a 'so-so' shot. I'm working for the city. This has to be smooth and without issues and this gimbal behaves erratically. I want a refund.
I will contact the campaign creator and also contact PayPal.
Don't you see how no one is posting videos using the SE?
My question to you is, do you not believe in customer satisfaction?
ChuckG
Hi,
I have gone through ALL of the steps. I even restarted the steps 3 times. I have balanced my SE, which has to stick out a little bit in order to stay horizontal.
Gimbal still shakes. Camera won't stay 'centered' to the gimbal and I did the horizontal video.
Gimbal shakes when I place downward, slowly, fast, whatever. I optimized the gimbal. Still shakes.
I'm really unhappy with this product. I've used a gimbal before and it didn't need firmware for me to use my phone. I just slipped it in and started filmming.
The batteries are charged. I've done every step.
I think this was made more for the bigger phones.
I need this for the city videos and I really want to return it.
ChuckG
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