ProView Forum

We have customers using iPhone 5S and SE without problem. As mentioned previously, if the received gimbal is defective, we'll make free replacement. But need customer's assistance to provide a video for us to determine if it's usage issue or gimbal issue, if it's usage issue, we can easily identify and tell customer what's done wrong and have the issue quickly resolved.

About your payment, Indiegogo and Paypal took about 10%, we only received around 90%. For refund on non-defective product, we can refund you the balance after restoration cost to sell-able state is deducted if you ship the product back to us.

Before the newer $299 Osmo Mobile came out with sliding arm design, all earlier smartphone gimbals on the market (from Feiyu, Zhiyun, Swiftcam, IKAN...) all need to slide the phone to get balanced. People use iPhone 5S or Phone SE without problem, sliding out similarly as we shown in the 1st video. The 2nd video is made by a customer is using iPhone 5S, which is same in size as iPhone SE.

Those 4 setup procedure need only to be done once prior to using the gimbal. Afterwards when using the gimbal, just need to put the phone to the phone grip, balance it, and turn on gimbal to use; same as using any other smartphone gimbal on the market.

Please see FAQ #6, http://www.servicenavin.com/proviews3_f … d=158#p158

DJI Osmo Mobile mainly has pan-follow mode only, which is how most people use gimbal to shoot video. Can simply set it to pan-follow mode before running camera App to avoid recording operation mode change button click sound.

Hi Petr_K,

   If you are referring to phone still slanting after doing sensor calibration, we added a permanent adjustment fix in the latest App and gimbal firmware update. Please see Update Note #3: http://www.servicenavin.com/proviews3_f … .php?id=49  After updating your App and gimbal firmware, you'll have this function.

Hi nicholasmobayed,

Please see FAQ #2 http://www.servicenavin.com/proviews3_f … .php?id=37

Also Firmware Update #3 http://www.servicenavin.com/proviews3_f … .php?id=49

Hi supernate77,

Did you have chance to go over the ProView S3 Usage Notice that we repeatedly ask users to go over on every campaign Update recently, and also in the FedEx tracking number shipping notice email?

If following the tutorial video doing the 4 required steps and still have problem, see FAQ #1: http://www.servicenavin.com/proviews3_f … .php?id=37

If still having problem, see 5th paragraph of ProView S3 Usage Notice on how to reporting issue, in order to give us better understanding of your problem, in order to assist.

Thank you.

Hi Remeo,

Could you please follow steps in below to try again?

(1) Remove the App and reinstall it.
(2) Upgrade the software for PVS3 by new App you installed in (1).
(3) Do the sensor calibration as you did in video.
(4) Do the pairing phone as you did in video.

If same problem remains after doing above steps, please send mail to customer.services@navin.com.tw and we will launch
a RMA process for you.

If enabling Controlling REC function to start/stop video recording with click of joystick, the Bluetooth interface will become very slow in response. See if you've enabled this. Disabling this Controlling REC function will make the Bluetooth connection more responsive.

Mandy will send replacement.

Dry box would be perfect. If storing for many months with gimbal already shut down from low battery, then it's better to remove the batteries from the gimbal to store.

Please write to mandy.lin@navin.com.tw about this. Thank you.

Hi TomeK,

It appears the gimbal may not be properly setup. Assume you have done the 4 steps mentioned in the Usage Notice before, http://bit.ly/2equgCn, could you use anther phone to record video of the gimbal showing below?

1. Begin from gimbal is powered off. Balance the phone.
2. Power on gimbal. Hold it on a desk to do pairing phone tuning.
3. When finished, change to pan follow mode, maneuver the gimbal like (4:42 ~5:15) https://vimeo.com/187616355 and see if it vibrates
4. Afterwards maneuver the gimbal in the way that you say it vibrates

When doing step 4, avoid holding in 45 degree angle position to maneuver the gimbal. Check out FAQ #1 before recording, http://www.servicenavin.com/proviews3_f … .php?id=37

A video like something on the left would help understanding possible cause, http://bit.ly/2g79Z7f