ProView Forum

Hi Tantung,

When doing level calibration, try press down using 3 fingers from the top, on both sides, https://vimeo.com/187616355 (1:46 ~ 3:15)

When mounting phone, also push phone upward a bit from the far end to avoid slanting, https://vimeo.com/187616355 (5:20 ~ 5:34)

Please see if this helps.

Hi kwkistler,

   This message occurs usually due to entered "phone total weight" is much different from actual value, or used balance weight or not chosen incorrectly. See if using bare phone, balance the phone prior to power on the gimbal, do pairing phone auto-tuning and choose 188 gram and with wight balance. See if then works OK.

Hi Gregory,

Are you using iPhone or Android phone?

Hi einhager,

When total weight of phone and accessory is increased, it'll come to a point that when powering on the gimbal, gimbal could not hold the phone level. Currently for total weight somewhat over 222g, user can select 222g and see how it works out.

Hi Dan,

Please make sure weight of your phone and with or w/o balanced weight is entered correctly while doing phone pairing auto-tuning. If not sure of phone's weight, can simply Google like "Galaxy Note 3 spec" and find the weight on GSMArena.com

Could you provide a video starting from doing phone pairing auto-tuning to later using it and it goes erratic? Please record from gimbal powered off state prior to doing auto-tuning. Would be good to show in the video that gimbal is firmly held standing upright while doing auto-tuning. And later when maneuvering gimbal, please take video shot from the side like this https://drive.google.com/file/d/0BwBD1W … hKLWs/view, so gimbal's holding orientation can be better understood.

Also see my reply to Robert, right above your post. Try if your gimbal works OK doing this maneuver:  https://vimeo.com/187616355 (4:41 ~ 5:16)

Hi jerome,

Did you have chance to go over our Usange Notice and followed our iPhone Quick Start Tutorial Video step by step?

http://www.servicenavin.com/proviews3_f … c.php?id=4

Hi akoba,

After performing the 4 required steps in the Usage Notice, under most used pan-follow mode normal usage case shooting video the motor noise will be minimal. http://www.servicenavin.com/proviews3_f … c.php?id=4

Hi Demo 11,

Usually Android phones takes more effort to use this joystick controlled video recording on/off function. After setting Controlling REC to ON from ProView S3, if does not succeed getting connected as input device with Bluetooth, unpair ProView S3, SCAN, when ProView S3 appear in Device List wait 5sec or more then touch it to pair. Usually it’ll attempt to connect directly, if not touch ProView S3 in Paired Devices list to connect. If not successful connecting, either touch ProView S3 to re-connect again or unpair it and repeat from previous SCAN step. Usually 2 or 3 times would get it working. If not, turn off Bluetooth and gimbal to re-try. During this stage, it’s transaction between phone's Bluetooth and the Nordic Semiconductor chipset based Bluetooth module used inside ProView S3, not related to our App behavior, thus little we can help improve.

When this joystick controlled video recording on/off function works, the gimbal Bluetooth is working in a different mode, ProView S3 App connecting with the gimbal response time will become very slow. In case wanting to use ProView S3 App to do something with the gimbal, best first disable ProView S3 as connected Bluetooth input device, unpair it, run ProView S3 App to turn Controlling REC off before going off changing gimbal settings with the App.

This joystick controlled video recording on/off is a nice to have function, but has some complexity to using it, yet no impact on taking beautiful cinematic video. If difficult getting it to work with your Android phone, can simply leave it and control camera App video recording on/off with your magical finger touching the screen!

Hi Dominic,

What is your phone model?

Have you updated firmware, done sensor calibration, balanced phone and did phone pairing auto-tuning; finished all these 4 procedures before doing your above test and have those issues?

http://www.servicenavin.com/proviews3_f … c.php?id=4

If yes, would it be possible for you to provide a video of your doing phone pairing auto-tuning until conducting above test seeing those problem? Would be good if can record starting before powering on gimbal to do auto-tuning. Being able to see the auto-tuning process and later behavior could better help us determine causes. Thank you.

When doing Calibration, try pressing from the top side, instead of pressing on bottom side, to ensure bottom side of the grip is lying completely flat on the table. See if this improves roll angle slanting issue for you.

Your question is?

It might be good to get landscape mode working correctly before trying portrait mode. Portrait mode require putting back that rubber locking tilt motor in place, need to be removed for landscape use; this can easily be forgotten causing problem. To restore to landscape shooting mode, simply grab the gimbal and power on as shown in the iPhone tutorial video doing sensor calibration, connect and from App set gimbal to landscape mode, and power off gimbal. Then can mount phone and power up gimbal to use in landscape mode.

> Fair question.  I am holding it upright. 
> Very carefully and moving slowly. 
> I got it to work OK for a couple minutes. 

Not understandable why it could only work for a couple minutes. Best if could show a video of how phone pairing auto-tuning was done (also showing how it's balanced before powering on to do auto-tuning), what gimbal is doing while auto-tuning (also showing if gimbal being held firmly standing vertical), and when done how gimbal is maneuvered such that it swings wildly. Most likely it's at what position/angle gimbal begin to swing wildly, not how long it operated that matter. So instead of walking maneuvering gimbal with one hand and video recording gimbal maneuver with another, which easily looses reference to understand gimbal orientation w.r.t. horizontal floor, best if can maneuver the gimbal standing still without walking around, rotate it as you did walking around till it swing wildly, record with some orientation reference in view so if gimbal is held vertically, horizontally could be understood from video. Some user try to use it at 45 degree angle inclined, saying it won't hold doing pan-follow; it simply wasn't designed for that as was mentioned in usage guideline that only upright (0 degree), upside-down (180 degree), flashlight horizontal (90 degree) holding positions are supported. Thus it's important to be able to see how gimbal is oriented in the provided video to know if it's operated outside its intended range.