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I received my PVS3 2 weeks ago and have not been able to get it to work nor have I been able to get anyone from support to help me out. I have now tried using the device with 4 different phones, and feel like I could write your directions now, but have not bee able to get the gimbal to work correctly with any of them. I have tried a ZTE Max Pro 2, LG G4, LG Stylus 2+ and a Google Pixel and the gimbal at some point throws the phone around wildly, makes grinding noises when the camera and handle are at 90 degrees.
I have requested support from this site, customer support from the Navin web site and neither have even replied with a "hey, thanks for backing our project." At this point I have spent over 8 hours just trying to get this crazy thing to work but am ready to send it back and let you guys figure out the issues since no one is willing nor wants to try and solve any of the problems I am having.
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Hi Robert,
Sorry about not replying earlier. Your Feb 1 posting didn’t end in completion, http://www.servicenavin.com/proviews3_f … .php?id=93 . We were expecting you to come back and finish editing before replying, thus took no action seeing the posting.
Regarding the problems you experienced, did you have chance to go over the Usage Notice, spend 5 ~ 10 minutes doing the initialization procedures, http://www.servicenavin.com/proviews3_f … c.php?id=4 ?
If you have done the above initialization procedures, please see if FAQ #1 & #6 helps: http://www.servicenavin.com/proviews3_f … .php?id=37
If still having problem, please provide video as 5th paragraph of Usage Notice describes, to allow us better understanding of the problem and assist. Thank you.
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