Tilt Axis and Roll Axis does not work.

sel2 · 2017-01-06 08:33:29

My ProView S3 does not work well.

Could you see this movie? Tilt Axis and Roll Axis does not work.

How can I fix it...?

admin · 2017-01-06 09:18:59

Within smaller angle rotating from upright 0-degree holding position, I see there is some vibration. Not sure if you have spent couple minutes doing the 4 required setup procedure mentioned in Usage Notice before using the gimbal, http://www.servicenavin.com/proviews3_f … c.php?id=4 ? If you have and still having vibration problem, see if you can provide a video of below for us:

1. Begin from when gimbal is powered off. Remember to balance the phone first.
2. Power on gimbal. Hold it on a desk to do pairing phone tuning.
3. When finished, change to pan follow mode, maneuver the gimbal like (4:42 ~5:15) https://vimeo.com/187616355 and see if there is problem

For the larger swing over 45 degree and collapsed (0:08), it's over gimbal operating range. When recording video no one intentionally swings like that. Please see 3rd paragraph of above Usage Notice and also FAQ #1 & #6: http://www.servicenavin.com/proviews3_f … .php?id=37

sel2 · 2017-01-09 01:56:16

Hello~! Administrator!

I sent some mails to you.

Your message box was full.

Could you clean your mail box...? customer.services@navin.com.tw

admin · 2017-01-10 07:25:22

Hi sel2,

Please upload video to your Google Drive or Dropbox, then provide the link here. Thanks.

sel2 · 2017-01-12 04:04:22

Ok, Because your customer service mail doesn't work, I posted here.

My device's Balance Weight's screw does not match with Core. So I put the Balance Weight a little loosely.

And I followed your manual and video, but it doesn't work.

I already uploaded video to youtube.

How can I get to replace this one...?

https://youtu.be/2rSK_zYyoCk

https://dl.dropboxusercontent.com/u/249 … iew_s3.mov

admin · 2017-01-12 13:01:05

There is extra paint coating on the balance weight, causing slight difficulty in putting it on. Simply aim correctly and apply a bit of force turning it, keeping it centered when turning applying force. Once it's properly fitted, the extra paint comes off, and it'll be easy to mount or remove the balance weight.

The video you showed is exactly the same as your first posting. Please see my reply on 2017-01-06 09:18:59. We need your help to provide a video, as described in my reply, for us to determine if it’s usage issue or gimbal issue. Thanks.

sel2 · 2017-02-14 08:49:37

Do you mean that I should take a movie about whole initializing process...?

As you see, my product is defective product. Balance Weight is not fixed in Core. It can't be attached to the core.

And my colleague, another ProView S3 user tried to initialize my device but he failed. I want to replace my product or refund.

I want to talk with you privately.

Please, contact to me by email eunsung.lim (at) g m a i l. com

Thank you.

admin · 2017-02-16 08:47:24

Hi sel2, will contact you over your email.

ProView Forum

#1 2017-01-06 08:33:29

Tilt Axis and Roll Axis does not work.

#2 2017-01-06 09:18:59

Re: Tilt Axis and Roll Axis does not work.

#3 2017-01-09 01:56:16

Re: Tilt Axis and Roll Axis does not work.

#4 2017-01-10 07:25:22

Re: Tilt Axis and Roll Axis does not work.

#5 2017-01-12 04:04:22

Re: Tilt Axis and Roll Axis does not work.

#6 2017-01-12 13:01:05

Re: Tilt Axis and Roll Axis does not work.

#7 2017-02-14 08:49:37

Re: Tilt Axis and Roll Axis does not work.

#8 2017-02-16 08:47:24

Re: Tilt Axis and Roll Axis does not work.

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