Still can't get it to work ...

neophytte · 2017-04-03 05:09:24

I've been trying off and on for months to get this to work with my iPhone 5s, and still having no joy. The phone gets thrown around wildly, the motors audible "stutter" around, leaving noise on my video, and an uncontrolled video footage.

Is anyone getting this to work??

Thanks

neophytte · 2017-04-06 15:39:55

Is this boars still active?

jimjllin · 2017-04-12 10:16:24

Hi
Please go through "Pairing Phone", "Sensor Calibration" and "Optional Tuning" steps. I think especially the "Optional Tuning" is the cure for your situations.

Please check the demonstrating video out https://vimeo.com/187276176.

neophytte · 2017-04-27 04:34:05

Thanks for that; I've just returned from holidays and used it a couple of times, you can see what is happening on this video:

https://youtu.be/AlAFf2n8pCA

Did you have the URL for the demo video for "Optional tunings" for iPhone? I couldn't find it on the Vimeo list ... ??

Thanks

Richard

admin · 2017-04-28 05:41:50

Hi neophytte,

Generally such issue is related to holding the gimbal in orientation outside its design range. See if FAQ #1 helps: http://www.servicenavin.com/proviews3_f … .php?id=37

If there is still problem, a video as 5th paragraph describes would help us quickly identify if it's usage issue or gimbal problem, http://www.servicenavin.com/proviews3_f … c.php?id=4

Thank you.

neophytte · 2017-06-12 05:24:44

I've pretty much given up on it .... I don't have another camera to make a video ...

Can I just send it back??

neophytte · 2017-06-22 01:30:16

Can I get a refund?

admin · 2017-06-22 02:21:35

Without a video as paragraph #5 of Usage Notice describes, we are unable to tell if it's maneuvered out of operating range issue or gimbal hardware problem, thus difficult for us to provide further assistance, http://www.servicenavin.com/proviews3_f … c.php?id=4

neophytte · 2017-06-24 11:15:39

That's great - it takes you several months to respond to my question, and you didn't even address my question; can I get a refund?

neophytte · 2017-06-30 06:58:46

Can I return this for a refund??

admin · 2017-07-21 02:53:14

neophytte wrote:

Can I return this for a refund??

If ordered from online shop, http://proview-s3.mybigcommerce.com/,

there is return policy on this page: http://proview-s3.mybigcommerce.com/terms/

ProView Forum

#1 2017-04-03 05:09:24

Still can't get it to work ...

#2 2017-04-06 15:39:55

Re: Still can't get it to work ...

#3 2017-04-12 10:16:24

Re: Still can't get it to work ...

#4 2017-04-27 04:34:05

Re: Still can't get it to work ...

#5 2017-04-28 05:41:50

Re: Still can't get it to work ...

#6 2017-06-12 05:24:44

Re: Still can't get it to work ...

#7 2017-06-22 01:30:16

Re: Still can't get it to work ...

#8 2017-06-22 02:21:35

Re: Still can't get it to work ...

#9 2017-06-24 11:15:39

Re: Still can't get it to work ...

#10 2017-06-30 06:58:46

Re: Still can't get it to work ...

#11 2017-07-21 02:53:14

Re: Still can't get it to work ...

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