ProView Forum

Hi,

Sorry for late reply. I tried to check the video https://youtu.be/Vaq4Ryv2niI you posted but it is no longer available, could you reactive it again?

NAVIN

Hi DutchKoru,

Please see FAQ #1 regarding the vibration issue, http://www.servicenavin.com/proviews3_f … .php?id=37

Please see paragraph #5 of Usage Notice on how to allow us to better understanding of your problem in order to provide further assistance, http://www.servicenavin.com/proviews3_f … c.php?id=4

Thank you.

One can see that the shipped battery is a bit loose in ProView S3 battery compartment, so there is room to accommodate slightly larger diameter 18350 battery, Also there is a spring on the battery cap and it needs to be screw tightened. So one should be able to make educated guess if online batteries with slightly different numbers would work or not. We prefer not to directly reply yes or no, to avoid being held accountable if those listed battery spec aren't exactly as what's shipped. Thanks for understanding.

Hi neophytte,

   Generally such issue is related to holding the gimbal in orientation outside its design range. See if FAQ #1 helps: http://www.servicenavin.com/proviews3_f … .php?id=37

   If there is still problem, a video as 5th paragraph describes would help us quickly identify if it's usage issue or gimbal problem, http://www.servicenavin.com/proviews3_f … c.php?id=4

   Thank you.

The phone holder accommodates phone width of 51mm ~ 83mm.

It does not support GoPro. But we've seen some customers use GoPro Adapter made other phone gimbal with ProView S3, such as https://www.amazon.com/gouduoduo2018-Ad … B01LYX4ELR  We do not guarantee whether it works or not though.

Hi Kraig,

In your video, was the gimbal vibrating a bit when doing the Phone Pairing process? If yes, can you try removing the rubber cap for portrait shooting mode and see if it could then successfully complete the phone pairing process? Also iPhone 6S should need to add balance weight, try adding the balance weight, and balance the phone before turning it on.

If the gimbal simply flashed LED and has no movement, send an email to customer.services@navin.com.tw, saying you are kwkistler from this thread, and provide us your order number or email used when ordering. Thanks.

Hi plmartins,

Not all country allow shipping of battery by itself, so we didn't offer online. You can write mandy.lin@navin.com.tw to ask about purchase of battery if we can ship for your country. Alternatively, customers can simply look for 18350 battery, without protection circuit, button top type, 18mm diameter, 35mm height on Amazon, eBay, or online electronics shops and get them locally.

Hi sel2,

Please upload video to your Google Drive or Dropbox, then provide the link here. Thanks.

Within smaller angle rotating from upright 0-degree holding position, I see there is some vibration. Not sure if you have spent couple minutes doing the 4 required setup procedure mentioned in Usage Notice before using the gimbal, http://www.servicenavin.com/proviews3_f … c.php?id=4 ?   If you have and still having vibration problem, see if you can provide a video of below for us:

1. Begin from when gimbal is powered off. Remember to balance the phone first.
2. Power on gimbal. Hold it on a desk to do pairing phone tuning.
3. When finished, change to pan follow mode, maneuver the gimbal like (4:42 ~5:15) https://vimeo.com/187616355 and see if there is problem

For the larger swing over 45 degree and collapsed (0:08), it's over gimbal operating range. When recording video no one intentionally swings like that. Please see 3rd paragraph of above Usage Notice and also FAQ #1 & #6: http://www.servicenavin.com/proviews3_f … .php?id=37

Please remove the rubber cap for portrait shooting mode. Make sure back of the phone is fully against the phone grip leaving no vacant space. If still unable to complete Pairing Phone process, please provide us a video to see the problem in order to determine cause. Thank you.

As soon as Indiegogo processed your chargeback dispute removal request and cleared the “on hold” status for your order, we’ll start the refund process. Thank you for your help.

The chargeback dispute notice email we received from Indiegogo, they ask us not to do anything until the credit card company decides whether the chargeback stands or over-turned, which could take up to 75 days. Thus we are unable to proceed with return and refund process.

If you like to speed up return and refund process, please help clear the chargeback dispute you filed with Indiegogo first. Thank you.